FEEDFORWARD
How is Feedforward being collected?
Please find the feedforward collection process hereunder:
Upon completion of session 3 the Leader publishes the stakeholder list. The Leader will be able to start inputting the stakeholder list before session 3, however, publishing it will be a requirement in order for them to be able to schedule session 4.
After the leader has published their stakeholder list an email is sent out to the stakeholders notifying them that they have been invited to be a stakeholder
Note: Stakeholders added AFTER the list has been published will not receive this email notification. However, they will be invited to provide FeedForward.
FeedForward survey links are sent to stakeholders 7 days before the meeting date of sessions 4,5,6,8,9.
Note: FeedForward is not collected for sessions 7 & 10 (the Pulse survey debrief sessions). If the Stakeholder finds an old link and clicks on it, a message will display to inform them that FeedForward suggestions are not currently being collected.
FeedForward cannot be submitted more than once per Stakeholder.
If a Stakeholder submits their FeedForward more than 7 days before Leader’s next session, Stakeholder does not receive a reminder email.
Stakeholders can submit FeedForward as long as the next meeting has been scheduled.
If the meeting time has passed and there is no scheduled meeting, the links will not work.
If the meeting is cancelled and if Stakeholder already provided FeedForward for that meeting, the Stakeholder won’t receive the FeedForward links for that session (even if it gets rescheduled).
The Leader will be able to review the FeedForward data directly on the Coaching Platform and start drafting the Action Plan. Here is a video tutorial on how the Action Plan is drafted:
The Leader will be able to publish the first Action Plan upon completion of Session 4 meeting.
Note: The Coach, as well as the stakeholders, will get notified once the Action Plan has been published.
When exactly are the FeedForward emails sent?
Past month(s) FeedForward is included as an option for creating Action Plans. Can FeedForward suggestions be reused?
Yes, FeedForward suggestions can be “reused” monthly. Therefore, Leaders will always have suggestions to create Action Plans every month, even if stakeholders don’t submit new ones on a monthly basis.
Will I have access to the FeedForward suggestions received by the leader?
The FeedForward suggestions, as well as the Action plan, will be visible on the Coach view under the Leader page. FeedForward will be displayed in real time as suggestions come in.